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Sr Service Delivery Manager

Candidate ID: 14825462
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Candidate Description

A seasoned Senior Service Delivery Manager with 25 years of leading SME, Large Enterprise and International ERP, Cloud, Digital Workplace (Infrastructure), Integration (iPaaS) and Cyber Security implementations, 15 years of which is focused on Dynamics AX and 4 years with Dynamics 365 FinOps.

High level of expertise focused on Project and Program Management, Organisational Change Management (OCM), Training Strategies, Supplier & Vendor Management, Business Processes Mapping (BPM), Resource Management, Running and Managing Stand-ups, Project Budgeting and Risk Analyst

Works at C-level, Board and Stakeholder level designing change strategies and budgets, while at the same time providing clear visibility through industry-focused methodologies and developing and executing communication plans

Experience working in an End User & Consulting environment having worked in both Full-time and Contract engagements within Manufacturing, Transport & Logistics, Healthcare, Mining and Telecoms sectors

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Current Work Type

Current Salary


Notice Period

4 Weeks





Azure Data Factories, Azure Logic Apps, Life Cycle Services (LCS)
Business Intelligence & Analytics Tools

Digital Workplace (Infrastructure)

Azure Active Directory, Exchange Online, Microsoft Azure, Microsoft Windows Virtual Desktop, Office 365, SharePoint Online, Skype / Teams Online
Education & Qualifications

Bachelor of Computer Science
Industry Experience

Agricultrual, Automotive, Global IT Vendor, Pharmacutical, Professional Services, Transport & Logistics, Utilities, Waste Management
iPaaS Tools

Biztalk, Dell Boomi


Agile, ITIL, Prince II, SCRUM, SixSigma, SureStep, Waterfall
Microsoft Certifications

MB–900: Microsoft Dynamics 365 Fundamentals

Finance, HR
Other ERP's

NetSuite, Oracle Financials, SAP Business One

Application Architect, Presales, Professional Services Manager, Project Manager, Support Manager, Technical Consultant, Technical Lead, Transformation Manager

Dynamics 365 Finance & Operations, Dynamics AX
Security Clearance & VISA Type

Australian Citizen

AX2012 R3, AX2012 R2, AX2012 R1, AX2009