Service Delivery Manager

An experienced Service Delivery Manager with 20 years experience with ERP Systems and Enterprise Business Applications, 3 years of which is focused on Dynamics AX and 2 years with Dynamics 365 FinOps change and transformation implementations

High level of expertise focused on Application Management, Infrastructure Management, Integration Management, Vendor Management, Data Migration, Business Processes Mapping (BPM), Project & Resource Management, Testing, Business Intelligence reporting within multiple ERP & CRM systems, Cloud (Azure) SaaS, iPaaS IT Support Systems, Front and Back End Website functions and Web-enabled portals and interfaces

Works at C-level level designing IT-focused strategies and budgets, while at the same time providing clear visibility of providing project visibility through industry-focused methodologies
Experience working in and End User environment having worked in both Full-time and Contract engagements within Manufacturing, Transport & Logistics, Healthcare, Mining and Telecoms sectors