Dynamics CRM Technical Support Consultant

Position description
          
POSITION TITLE:        Dynamics CRM Technical Support Lead             
    

Key relationships

External
     Government, Clients, Industry Partnerships, Partner and Alliance Relationships as relevant
    
Internal
     Leaders, Peers and staff
    

Key Accountability

To contribute at an experienced level to the following capabilities (aligned to the business operating model):

1. Provide technical support of secure client portal and Microsoft Dynamics CRM by way of development, integration and configuration
2. Full stack development: Microsoft .NET Framework (C#), Visual Studio, SQL Reporting Services, Java Script, Web Services, HTML, CSS, ASP.NET,
3. Support the ongoing development of a secure client portal using ADX Studio
4. Investigate and advise solutions for system errors or unscheduled outages and determine root causes for longer term resolution
5. Determine the key UX design features of the client portal to enhance engagement and web traffic
6. Create technical documentation and user guides
7. Develop workflows and reports that meet business requirements
8. Collaborate in a partnership approach with an external IT vendor to deliver an outcome
9. Consult closely with the broader business to understand opportunities to leverage CRM capabilities and create business process and workflow efficiency

The role will:

1. Implement team, corporate and enterprise wide initiatives.
2. Provide high quality work.
3. Contribute to team effectiveness.
4. Support and liaise as relevant with committees and forums internally and externally.
5. Demonstrate contribution to

–     Flow of work and information

–     Collaboration, innovation and superior results

–     Stakeholder engagement

–     Alignment with change programs

–     Alignment with culture

–     Continuous improvement

–     Governance and risk management.

1. Take a lead role in self development

–     Demonstrating ongoing learning

–     Accepting stretch assignment opportunities

–     Learning through coaching, mentoring, support, guidance and collaboration

–     Commitment to own and team success

1. Deliver optimal results through collaborative relationships with internal and external stakeholders
2. Meet reporting requirements to enable informed decision making.
3. Demonstrate capacity across a broad spectrum of skills needed for business success

–     Negotiation, facilitation, communication skills (verbal, written, presentations) suitable to stakeholders

–     Financial, economic, industry and statistical analysis skills with high attention to detail

–     Research, reporting and advocacy to a level suitable for presentation to stakeholders

Selection criteria

Required qualifications

Tertiary qualification in a relevant discipline required for professional roles.

Required experience

Minimum 2 years employment experience in roles that demonstrate overall competency.  (NB: successful candidates are likely to have longer periods of experience).

Microsoft Dynamics CRM, ADX Studio, SharePoint and content management systems