Dynamics 365 FinOps Support Consultant

Job ID: 442820
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Job Type




6 Months


Job Description

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Digital Monk International have an exciting opportunity with a leading Microsoft Gold Partner who are looking for a number of Microsoft Dynamics AX Support Consultants due to a number of high profile wins within Dynamics 365.
More details below however the ideal candidate will have experience within either or both Financials or Warehouse Management Modules, experience with Dynamics 365 is not essential but highly desirable as training will be provided and relative certifications.
Job Purpose
  • Identify application problems by conferring with users; evaluating procedures and processes across multiple clients
  • Analyse and resolve application functionality related issues and provide second level support and troubleshooting of Enterprise Applications systems
  • Strives to meet job KPIs and Service Desk SLAs
  • Ensures operation by training users; providing support.
  • Identify opportunities that can improve efficiency of business processes.
  • Advise, support and execute system configuration changes, adhering to configuration management principles.
  • Analyse data contained in the clients Dynamics AX 2012, AX7 & Dynamics 365 for Operations system and define data integrity issues with existing and proposed systems; implementing solutions.
  • Write or update technical procedures and documentation for the applications including operations, work instructions, user guides, etc whilst complying to guidelines.
  • Serve as a liaison and facilitator between all client business units to assist in addressing and resolving ERP issues.
 Skills, Interests and Qualities:
  • Inherently follows ITIL and IT Service Management fundamentals to execute their role and associated activiities
  • Excellent IT skills
  • Excellent commiunication and customer care skills
  • The ablity to explain technical solutions clearly
  • Good organisational skills
  • The ability to keep accurate work records
  • Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities
  • Microsoft Dynamics AX Financials and/or WMS module experience
  • Any exposure to Microsoft Dynamics 365 for Operations
Should this role match your experience hit "Apply Now", visit www.digitalmonk.com.au or call me on 0431161367 as I have lots more information to share
If this role not match your experience but you have started to think about a career change or looking for your next contract, get in touch for a confidential conversation - 0431161367 - we are also offering $1000 for successful referrals
Looking for a Microsoft Dynamics AX, CRM or 365 professional?- visit www.digitalmonk.com.au  or call me on 0431161367